Recently, while I was with a friend, someone bought more than
$10,000 worth of goods using my friend's credit card, even though
she hadn't lost it.
Fortunately her bank, alarmed at the size of the purchases,
phoned to ask if she had gone on a wild shopping spree and took
responsibility for the loss.
She is still trying to find out where her card was skimmed to
provide the basis of a bogus card to be used with her fake
signature. Her card, of course, had to be cut up and a new one
issued.
Unfortunately, my friend's experience is not an isolated one.
The Australian Bureau of Statistics says 383,000 Australians have
become victims of credit fraud in a year and a further 124,000 had
their identities stolen.
According to Dan Svantesson, an associate professor of law at
Bond University and an Australian Privacy Foundation board member,
credit card fraud results in an immediate but temporary financial
loss.
Identity theft, on the other hand, has more long-term effects.
The identity thief can take out a mortgage or obtain credit cards
and commit crimes, all in someone else's name.
Choice spokesman Christopher Zinn says that all criminals need
is your name, date of birth and address to start hijacking your
identity.
Those three pieces of information are in most wallets. Our
personal details, in full or part, appear on up to 100 databases,
including government agencies, banks, ticket agencies, employers
and airlines.
There is also personal information on websites such as Facebook
and MySpace.
Our computers have become a new way in for IT fraudsters, who
email thousands of people in the hope of getting them to open an
attachment. This allows the installation of spyware and other
malicious programs designed to steal private data.
The unauthorised harvesting of personal information has even
developed its own language. We're familiar with the process of
skimming details from your debit or credit card and phishing, where
you are tricked into revealing personal details by deceptive emails
and fake websites, including those purporting to be of banks.
Clicking on links is a common fraud mechanism. Banks don't ask
for personal details by email. Choice advises you to type the
correct website address into your browser, rather than clicking on
links.
Newer methods include tapping into mobile phones, using text
messages to phish for information and "spear-phishing", where
victims get an email apparently from a trusted source requesting
information and passwords.
Increasingly we bank and shop online or by telephone, providing
personal information to whoever is listening at the other end.
As Zinn says, the internet has become a delivery mechanism for
fraudsters - thieves trick people into giving them valuable
information by answering their emails.
Usually, if it is clear an ID or credit card fraud has occurred,
the bank wears the loss. This is particularly the case if an ID has
been stolen, a new credit card created and the signature of the
rightful holder is forged.
However, if your negligence is the cause, you and the bank may
end up in an ugly dispute over the loss. Putting it right can be a
major hassle.
Zinn says the big cost is the time involved in getting new cards
issued and proving the fraudulent transactions are not yours.
A British Government report found that clearing your name after
an identity theft can take 50 hours of your time before things are
back to normal.
Banks are increasingly moving from magnetic strip transactions
(where the magnetic strip is swiped and read) to PIN technology
(where using your debit or credit card requires you to enter a PIN
and perhaps another code or password as well).
Choice and the Australian Bankers' Association have tips for
avoiding the loss of money or your identity to fraud.
They include: destroying personal information such as bills and
account statements by shredding them rather than throwing them in
the recycling; locking your letterbox when on holidays; signing all
credit and debit cards as soon as they arrive; securing personal
information at home; keeping copies of credit card numbers so they
can be cancelled quickly if stolen; and always checking your bank
and credit card statements for suspicious transactions as soon as
they arrive.
You should never give your credit card details over the phone to
service providers you don't know or are not familiar with.
When you pay for restaurant meals, watch as your bill is
processed to ensure it is not being skimmed, swiped twice or taken
out the back for a quick copy.
Staying at your table while the waiter takes your card away to
swipe it before returning it for your signature is not
advisable.
The Australian Bankers' Association, the Australian Securities
and Investments Commission and the Australian High Tech Centre,
have a list of practical fraud prevention tips for businesses and
individuals. See http://www.protectfinancialid.org.au.
Zinn says cardholders should get a low-balance credit card
specifically for over-the-phone transactions - or, as the banks
call it, "customer-not-present" transactions - for items such as
theatre and sports tickets and mail orders. If the database used by
that organisation is hacked and the cards used, the amount of the
potential fraud is capped.
Choice says its most valuable tip is to treat your identity like
cash because if you don't, your identity will be turned into
cash.